Terms and Conditions

These General Terms and Conditions (hereinafter „Terms“) govern the contractual relationship between TRO GmbH Averio (hereinafter „we“, „us“) and natural or legal persons (hereinafter „you“, „customer“) using our services via koro.chat .

Koro provides an end-to-end encrypted messenger with workspace, meeting and task functions. The scope of services follows from the chosen plan tier (Standard, Plus, Business) and the service description at koro.chat/#preise.

We reserve the right to further develop, adjust or replace individual services with equivalent ones, as long as this is reasonable for you.

The contract is concluded by creating a Koro account and confirming these Terms. For paid plans, a payment method is also stored.

Waitlist signups do not yet constitute a paid contract — they only secure you preferred access once Koro launches.

Current prices can be found at koro.chat/#preise . Unless otherwise stated, all prices are in euros including the applicable VAT.

Payments for paid plans are due in advance per billing period (monthly or annually).

When using Koro, you agree to:

• not transmit any unlawful content,
• not distribute malware or harass other users,
• keep your credentials secure and inform us immediately if they are lost,
• comply with applicable law — in particular copyright, trademark and personal rights of third parties.

All messages, calls and files are transmitted end-to-end encrypted. Cryptographic keys are generated on your device and never transmitted to us. We technically cannot access the contents of your communication.

Details on data processing can be found in our Privacy Policy.

We strive for the highest possible availability. We cannot, however, guarantee uninterrupted availability. Maintenance and updates are carried out during low-traffic times whenever possible.

A contractually agreed SLA with guaranteed availability may apply to the Business plan.

We are liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise — as far as legally permissible — our liability is limited to the foreseeable damage typical for this type of contract.

Paid plans can be terminated by you at any time at the end of the current billing period — directly in the account settings or by email to info@koro.chat.

We may terminate the contract for cause at any time without notice, in particular in case of serious violations of these Terms.

We may change these Terms when this is required for legal, technical or organizational reasons. We’ll inform you of changes at least 30 days in advance by email. If you don’t object, the changed conditions are considered accepted from the indicated point in time.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction for disputes with entrepreneurs is the Landesgericht Linz.

Should any provision of these Terms be invalid, the remaining provisions remain unaffected.

Version: 14 June 2026